The Human Side of Management:
Practical HR Strategies for Successful Leadership
TRAINING AGENDA
SESSION #1:
NAVIGATING THE PATH TO LEADERSHIP SESSION OBJECTIVES:
- Describe why employees leave a company
- Define the characteristics of a good leader
- List the importance of feedback
- Define the qualities of a good listener
- Answer why you need to train your employees
- Advocate for making time to LEAD your employees
SESSION #2:
FEDERAL AND STATE EMPLOYMENT LAWS AND HOW THEY IMPACT YOUR COMPANY SESSION OBJECTIVES:
- List, and define employment laws
- Americans with Disabilities Act (ADAAA)
- Family Medical Leave Act (F.M.L.A.)
- Title VII of the Civil Rights Act
- Fair Labor Standards Act (F.L.S.A.)
- Immigration Reform and Control Act (I.R.C.A.)
- Describe how to handle employee relations issues that involve the above laws and how they impact unemployment, NERC/EEOC, DOL, and Immigration
SESSION #3:
RECRUITMENT, SELECTION AND HIRING – HOW TO HIRE THE MOST QUALIFIED CANDIDATES SESSION OBJECTIVES:
- List and describe 2 types of skills (performance and technical)
- Define 3 types of interview questions (rapport, lead-in and behavioral)
- Write behavioral interview questions based on defined skills
- Explain how to “read” an application
- Define and list ‘red flags’ that might be on an application
- Define what you can’t ask in an interview
- Describe how to take accurate notes during an interview
- List the tips for conducting a successful interview
SESSION #4:
CRITICIZING WITHOUT CRIPPLING- HOW TO MOTIVATE AND RETAIN YOUR EMPLOYEES SESSION OBJECTIVES:
- Define the Ladder of Inference and how “going up the ladder” can derail communication with your employees
- List what motivates your employees
- Describe how to diagnose unsatisfactory performance
- Define how to criticize without crippling your employees
- Describe how to use the What, Why, How method as means to assist with coaching your employee’s behaviors
- Describe how body language affects communication
SESSION #5:
DOCUMENTATION, DISCIPLINE AND TERMINATION SESSION OBJECTIVES:
- Describe and demonstrate how to document employee performance utilizing a Performance Log
- Define ‘progressive discipline’
- List the steps involved in progressive discipline process
- Explain and demonstrate how to complete a Corrective Action Notice
- List 9 legal landmines with regards to documentation (Avoiding Litigation Landmines video)
- Failure to document performance
- Failure to train employees
- Failure to keep evidence
- Employee evaluations
- Failure to consult H.R.
- Electronic messages
- Inconsistent treatment
- Exiting employees
- Oral and written references
- Define the difference between involuntary and voluntary terminations
- List important criteria that need to be considered when evaluating whether we can terminate an employee
- Define the termination process
SESSION #6
EVALUATING EMPLOYEE PERFORMANCE SESSION OBJECTIVES:
- Advocate the importance of writing and conducting effective performance reviews
- Identify important facts to remember when preparing for a performance evaluation
- Define the common pitfalls that occur when writing performance reviews
- Explain the mechanics of your performance review process
- List the 10 steps to conducting a successful performance review meeting